Contact Valor Romance Support
Real people, plain English, no scripts. Whether you need help verifying your profile, have a billing question, or want to report a concern, our member care team is ready to listen and respond.
Email Our Member Care Team
Send us a note any time. We read every message and reply in the order received - usually within one business day.
For faster routing, include your member username (if you have one), the device you are using, and a short description of the issue. Sensitive information such as passwords or payment details should never be shared by email.
Mailing Address
Prefer to write a letter? Send physical correspondence - including legal notices and verification documents - to our member care office:
Valor Romance - Member Care1750 Patriot Drive, Suite 240
Alexandria, VA 22314
United States
Please allow 7-10 business days for physical mail to reach the desk of a care specialist.
Support Hours
Our care team covers extended hours every day of the week so members on PCS, deployment, or shift work can always reach us.
Weekdays
Monday - Friday
7:00 AM - 11:00 PM ET
Full team coverage: verification, billing, safety, and account help.
Weekends
Saturday - Sunday
9:00 AM - 9:00 PM ET
Safety reports and urgent moderation are monitored 24/7 by our trust & safety desk.
What to Expect When You Reach Out
We respect your time. Here is exactly what happens after you hit send on a message to Valor Romance.
- Auto-acknowledgment within 5 minutes. You will receive a confirmation email with a ticket number so you can track your request.
- First human reply within 24 hours. Member care responds in under a business day on weekdays and within 36 hours on weekends.
- Safety reports prioritized within 4 hours. If you report a suspicious profile, our trust & safety desk reviews it ahead of the regular queue, day or night.
- Plain English, no scripts. A real person - not a chatbot - reads your note and answers in clear language. If we need to escalate, we tell you who, when, and why.
- Closure confirmation. Every ticket ends with a short summary of the resolution so you have a record for your inbox.
Reaching out about an emergency or imminent danger? Please contact local law enforcement first (911 in the United States) and then notify us at [email protected].
Quick Answers Before You Write
Most member questions are already answered in our resource pages. Save yourself an email - start here.
Safety & Scams
How to spot a military romance scam, verify a real service member, and report a suspicious account.
Success Stories
Real couples who met on Valor Romance share how they connected, courted, and committed.
Common Questions
Verification, free vs premium membership, deployment messaging, and the full FAQ on our homepage.
Additional Help Resources
Browsing for policy details, account rules, or privacy practices? These pages cover the documentation members request most. Bookmark them for easy reference - and feel free to cite a section number when you write us so we can pull it up immediately.
- Safety Tips & Scam Prevention - how to verify a member, what to avoid sharing, and how to report concerns.
- Privacy Policy - what data we collect, how it is used, and your rights as a member.
- Terms & Conditions - the full agreement covering eligibility, conduct, billing, and account closure.
- Cookie Policy - the cookies we use, why, and how to control them in your browser.
- About Valor Romance - our mission, the team behind the platform, and why we serve military singles.
Press & Partnership Inquiries
Journalists, military nonprofits, and veteran service organizations can reach our communications team directly at [email protected]. We typically respond to press queries within two business days and welcome opportunities to support military spouse networks and veteran charities.